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In January of 2014, our home suffered over 13,000.00 worth of water damage. Due to the fact that we live in an oil town (meaning contractors are few and far between, as most of the work force has migrated to the oil field), we were unable to find a contractor willing to comply with the waivers of liens required by the third party vendor (assurant) in order to release the funds that the insurance company had immediately made out to us and Franklin American Mortgage.

While the insurance company was great, Franklin's third party vendor, through the web site insuranceclaim.com, continued to make misrepresentations to us, delay our funds release, delay the schedule an inspection, and ultimately make out the checks to the incorrect parties.. HORRIBLE experience. Six months after all repairs were made and the insurance company issued our check, five months after we paid the amounts in full, we still have not received our money back. It's unbelievably bad, and we have had to hire an attorney to help resolve the issue.

I guess this is not so much a complaint about Franklin American as it is the four service representatives we have spoken at their third party insurance claim company. Terrible, terrible customer service.

Monetary Loss: $13000.

Location: Midland, Texas

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Guest

I've had the unfortunate experience of trying to do business with them and they are racist, immoral and try to hide behind being "Christians". They stole ideas and refused to pay. Absolutely horrible people there.

Guest
reply icon Replying to comment of Guest-1086321

I'm having the same problem. They have all the paper work they need to release the money but still wont.

Ive paid over $15000 out of my pocket and still have more repairs to do.

Ive called the corporate office they didn't bother calling me back. The worst company ever..

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