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Franklin American Mortgage - Recast

I sent in money 2 months ago in Oct for a recast. All correspondence and subsequent paperwork assured that my payments would change as of Dec 1. Multiple phone calls have fetched no results. While they sit on my money I am still paying interest on full amount..is legal action an option in this matter. They are not reachable and do not return my calls
Company wrote 0 private or public responses to the review from Dec 07.
2.5
Details
Customer service
Interest Rate
Reliability
Staff
I didn't like
  • Poor customer service
  • No communication
#1417573
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Franklin American Mortgage - Buy a foreclosure home

I couldn’t hear her. I did leave a message with another lady
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
#1408216
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The Short: This company will do anything in it's power to rip you off! Before taking out any mortgage, ensure that your lender will not sell your loan to Franklin American...you will regret it! The Long: I've payed my loan down enough that I'm no longer required to pay...
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Company wrote 0 public responses to the review from Jul 19.
#1307703
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They are horrible! Do not record payments made from your bank to them. Do not resolve problems. Do not have any record of communications sent to them. No telling how long it will take to rectify the problem you have with them. I have had to consult and hire an attorney...
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Company wrote 0 public responses to the review from Apr 24.
#1239739
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Franklin American Mortgage - Forbearance Liars!!!

Beware of their generous offer to help you out..... they dropped the ball in December to complete our review, now reported to the credit bureau and all 3 payments are due!
Company wrote 0 public responses to the review from Apr 13.
#1233048
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These guys are a bunch of idiots. Every time I call them I am on hold with five people before I get to someone semi competent. They made an upgrade to their online system which caused a disconnect between Franklin American and my third party bank so my auto payment...
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Company wrote 0 private or public responses to the review from Apr 12.
1.2
I didn't like
  • Poor customer service
  • Basically my entire experience with this company has been poor
  • Making up things just to appease us and get us out of their hair
#1232624
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i still havent closed on my house, this will be my 10th one and i have never had to give my whole life accounts to a lender like i have them , im very umcomfortable with it and they have dragged their feet. it seems every time i turn around its one more thing one more...
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Company wrote 0 public responses to the review from Apr 09.
#1230144
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My husband and I have had it with Franklin American--our mortgage was sold to them and have nothing but struggles paying our mortgage--handling our paperwork--communicating with them without sending snail mail forms, which are inevitably lost, or faxes that are...
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Company wrote 0 private or public responses to the review from Apr 09.
1.0
I didn't like
  • Basically my entire experience with this company has been poor
#1229817
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It took several phone calls and months to get my name updated. Trying to pay my mortgage each month is a constant struggle as the website crashes, the name change prevents me from auto pay and the phone number for paying online is nearly impossible to find. Expect to...
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Company wrote 0 public responses to the review from Mar 12.
1.4
#1208554
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Franklin American Mortgage - Why won't they do what they say?

Had incorrect balance on mortgage loan. Called on Feb 20 and was promised balance would be corrected in around 3 days. It wasn't, so I called again in early March. Got another promise but balance had still not been corrected when I checked on March 9. Called a 3rd time and was supposedly referred to a manager. All I got was vouce mail.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 09.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
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Value for money
Website
#1206669
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