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They are horrible! Do not record payments made from your bank to them. Do not resolve problems. Do not have any record of communications sent to them. No telling how long it will take to rectify the problem you have with them. I have had to consult and hire an attorney...
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#1239739
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Franklin American Mortgage - Forbearance Liars!!!

Beware of their generous offer to help you out..... they dropped the ball in December to complete our review, now reported to the credit bureau and all 3 payments are due!
#1233048
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These guys are a bunch of idiots. Every time I call them I am on hold with five people before I get to someone semi competent. They made an upgrade to their online system which caused a disconnect between Franklin American and my third party bank so my auto payment...
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1.2
I didn't like
  • Poor customer service
  • Basically my entire experience with this company has been poor
  • Making up things just to appease us and get us out of their hair
#1232624
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i still havent closed on my house, this will be my 10th one and i have never had to give my whole life accounts to a lender like i have them , im very umcomfortable with it and they have dragged their feet. it seems every time i turn around its one more thing one more...
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#1230144
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My husband and I have had it with Franklin American--our mortgage was sold to them and have nothing but struggles paying our mortgage--handling our paperwork--communicating with them without sending snail mail forms, which are inevitably lost, or faxes that are...
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1.0
I didn't like
  • Basically my entire experience with this company has been poor
#1229817
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It took several phone calls and months to get my name updated. Trying to pay my mortgage each month is a constant struggle as the website crashes, the name change prevents me from auto pay and the phone number for paying online is nearly impossible to find. Expect to...
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1.4
#1208554
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Franklin American Mortgage - Why won't they do what they say?

Had incorrect balance on mortgage loan. Called on Feb 20 and was promised balance would be corrected in around 3 days. It wasn't, so I called again in early March. Got another promise but balance had still not been corrected when I checked on March 9. Called a 3rd time and was supposedly referred to a manager. All I got was vouce mail.
1.0
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#1206669
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I've been a client since my refinance a year and a half. Their online services are very poor, in fact do not work. I cannot even login to see my account, page says there's an error. I tried to set up automatic payments and that page too never worked. Had to set up...
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1.0
I didn't like
  • Poor customer service
  • Website
#1203998
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Without a doubt the most poorly run, most disorganized and basically dysfunctional entity I've ever dealt with. Multiple missed promises, errors in paying taxes, poor customer service. Stay away at all costs. I only wish they would sell my mortgage to someone else....
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1.2
I didn't like
  • Basically my entire experience with this company has been poor
#1203116
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They sent me my escrow statement telling me my payment was going to increase due to my escrow increasing. They had estimated my property tax for the city in which I live at $2610.00 when it is actually $796.00. This was going to raise my payment over $200 a month. I...
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1.2
#1139858
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