Franklin American Mortgage - Review in Loans and Mortgages category from Chicago, Illinois
I just got off the phone with a customer service representative complaining about a post-dated check I sent to them that they deposited, causing an overdraft in my checking account. The representative said there's nothing they can do to reverse the damage.
He also said that I needed to make the post dated payment over the phone. I REFUSE to give ANY information about my account over the phone regardless of who it is. He acted like he didn't give a Rat's *** about me.
I contacted a TVconsumer reporter in my area. I will never recommend this company to anyone.
Reason of review: Poor customer service.
Location: Chicago, Illinois
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I want to thank Franklin American Mortgage Company for destroying a long standing relationship between myself and my bank for their deceptive practices. The transaction was investigated and the bank informed me that it was between me and Franklin American Mortgage Company to resolve, which at this point there is nothing to resolve.
My account will be closed at a later date. I will never trust Franklin American Mortgage Company to work nor cooperate with me.
From this point on, they will either wait for my payment or they can come take my house. We all lose regardless.