Product: Franklin American Mortgage Customer Care Clear all filters (0 of 10 reviews match)
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They are horrible! Do not record payments made from your bank to them. Do not resolve problems. Do not have any record of communications sent to them. No telling how long it will take to rectify the problem you have with them. I have had to consult and hire an attorney...
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Franklin American Mortgage Customer Care
#1239739
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Franklin American Mortgage - Forbearance Liars!!!

Beware of their generous offer to help you out..... they dropped the ball in December to complete our review, now reported to the credit bureau and all 3 payments are due!
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Franklin American Mortgage Customer Care
#1233048
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These guys are a bunch of idiots. Every time I call them I am on hold with five people before I get to someone semi competent. They made an upgrade to their online system which caused a disconnect between Franklin American and my third party bank so my auto payment...
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1.2
Product
Franklin American Mortgage Customer Care
I didn't like
  • Basically my entire experience with this company has been poor
  • Making up things just to appease us and get us out of their hair
  • Poor customer service
#1232624
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We financed a new construction home with them and were informed that escrow would over fund due to how real estate taxes were collected.We were told not to worry as would be refunded at year end. We looked online at the start of the year and saw the refund check had...
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1.4
Product
Franklin American Mortgage Customer Care
I didn't like
  • Making up things just to appease us and get us out of their hair
  • No one spending time to ascertain the truth
#998348
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About half of the customer service representatives are terrible.You can tell the moment they answer if they are going to be helpful by the tone of their voice. Now it is to the point to where if I get a bad one, I hang up and call back right away. I actually got one of...
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1.2
Product
Franklin American Mortgage Customer Care
#981693
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Customer service ask me the same questions over and over every month I call in to make a payment, like pulling teeth to get one payment proccessed.I fell behind after a terrible aut accident which I was hospitlized for a week and out of work for 11 weeks. Therefore I...
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Anonymous
Anonymous

Almost the exact thing happened to me with this terrible company... no help at all..

1.7
Product
Franklin American Mortgage Customer Care
I didn't like
  • Customer service
#968603
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This is one of the most frustrating companies to work with.I had a tree fall on my house in August and they hijacked my insurance money so I can't just get the work done and pay the contractors. I have to get their approval and send in tons of paperwork for everything...
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Franklin American Mortgage Customer Care
#946533
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They have stolen over 2000 dollars from us and will NOT return.We have no account with them. WE have been working over 40 days to get our money back. They will not return calls anymore. We have contacted attorney general but still nothing. They arent our mortgage...
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Anonymous
Anonymous

I am having a similar experience - I am going to report them to the Consumer Fraud Protection Bureau if I don't get my money back next week.

1.0
Product
Franklin American Mortgage Customer Care
#934477
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Both of my parent passed away in 3 months and I am the executor of their estate. Their mortgage was with Franklin American and the company was the worst to work with. I went through probate fast ( 3 weeks) just to talk to them and made sure I did my part to make sure...
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Anonymous
Anonymous

Yes I feel your pain. Seven months of dealing with them not recognizing the direct payments from my bank to them. Also not having in any file a single copy of multiple faxes s...

1.0
Product
Franklin American Mortgage Customer Care
#893077
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Had autopay on and the website mentioned everything was perfectly fine and scheduled.45+ days later I get a letter saying they are going to default on my loan. I did my part and ensured it was working, now suffering from their ill programmed website (I am a web...
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Anonymous
Anonymous

Same thing happened to me. They stopped charging my bank account due to a technical error on their side (they lost my bank account information), then put a blemish on my cred...

Product
Franklin American Mortgage Customer Care
#862491
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