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I re-registered my account like it said now it will not let me get in to pay my bill. I have tried several times with no luck it keeps telling me I have to re register and when I try it tells me there is already an account. What am OI supposed to do? Dennis M. and...
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Anonymous
Ashley 0911

You could call customer service...just a thought.

#1109050
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I have been trying to go through loss mitigation for months. I call and they say that they don't need more documents and then I get a letter saying that they do. The letter is usually a week or two before the phone call. I have sent all the documents and more. Many of...
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1.0
I didn't like
  • Are in new jersey
#1095219
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We were encouraged to take the most equity we could from our home to refinance. I immediately thought mistake as loan to value ratio would be too high and we would get denied. I was told oh no oh no. They sent appraiser to our house. She was rude and refused to answer...
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I didn't like
  • Making up things just to appease us and get us out of their hair
#1061533
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Franklin American Mortgage - On line payment

Franklin American Mortgage
#1105294
1.0
Details
Been trying to make my mortgage payment on line for 2 1/2 days. Message states 'website down for maintenance'. It is not due for several days however this has happened numerous times in the past. Your reps are clueless. I'm sure you would be on my back if the payment was late. Horrible website.
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Product or Service Quality
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Short Review on July 08, 2016

Franklin American Mortgage
#879009
Why make so hard to pay danm
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Mortgage Company Review

Franklin American Mortgage
#835494
By far the WORST company i ever worked for! Glad i left! Would never go back
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Franklin American Mortgage Mortgage Review

Franklin American Mortgage
#699507
I am simply waiting on my mortgage payment to be sent to my home its late because they havent sent it out and im not paying late charges its not my fault.
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On numerous occasions I have had issues logging in to pay my mortgage on line. Tried different browsers with no luck. I get a message error "website cannot display the page". I have to call customer service who are useless in resolving the problem and offer no help...
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Anonymous
Susan

Agreed! Horrible website!!!! Cannot get back into website to pay my bill. I would call this CUSTOMER NO SERVICE! Totally frustrated. Reps are no help at all. Thinking of refi...

1.0
#1050004
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We set up automatic withdrawal with them, in which they didn't tell us the first one wouldn't be withdrawn so we incurred a late fee which they did refund. However, we can only set up the account to withdrawal on the 1st of the month when the payment is due, no sooner....
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1.2
#1046290
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I submitted an appraisal to remove PMI from my conventional loan after their rep told me to do so. After I paid $700 out of pocket and went to submit it, it was then they said, "...oh we have to take care of that. We can't use your appraisal." They don't return phone...
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1.0
I didn't like
  • Customer service
  • Pmi removal policy
  • Service and hidden pmi policies
#1020079
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We financed a new construction home with them and were informed that escrow would over fund due to how real estate taxes were collected. We were told not to worry as would be refunded at year end. We looked online at the start of the year and saw the refund check had...
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1.4
I didn't like
  • Making up things just to appease us and get us out of their hair
  • No one spending time to ascertain the truth
#998348
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About half of the customer service representatives are terrible. You can tell the moment they answer if they are going to be helpful by the tone of their voice. Now it is to the point to where if I get a bad one, I hang up and call back right away. I actually got one...
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1.2
#981693
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This is the crappiest company I have ever delt with my problem are all over the place 1st the claims department. In aug 2016 I had a water leak called my insurance company had a check mailed to me in week GREAT had to endorse it and send it to my mortgage company, ok...
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1.0
#970049
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Customer service ask me the same questions over and over every month I call in to make a payment, like pulling teeth to get one payment proccessed. I fell behind after a terrible aut accident which I was hospitlized for a week and out of work for 11 weeks. Therefore I...
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Anonymous
Anonymous

Almost the exact thing happened to me with this terrible company... no help at all..

1.7
I didn't like
  • Customer service
#968603
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