Franklin American Mortgage Misses Closing Date and more

Issue not resolved

Franklin American Mortgage is one of the worst run companies.They missed our closing date by now 3 business days, not including the weekend.

They are disorganized, disrepectful, and can't even be bothered to contact my mortgage broker when they say they will. My mortgage broker has never had any problem with a company like them, and this is the first time in 4 years that my realtor has had a deal close in escrow. Many of the documents they sent over were wrong as well. I will NEVER use them again, and look forward to selling or refinancing so I can end the relationship with these fools.

We now have had to rescedule our moving, and services twice to accomodate things.

d376eb9 review #116127
11 Helpful? 56
Had the same issue1 Comments39 Report
Had an experience with Franklin American Mortgage?  Submit review about this company
Stuck

Feb 16, 2013 Omaha, Nebraska

Unfortunately my loan was sold to them. Still waiting on an answer on whether or not they received my property tax information.....

Just waiting for them to sell me off.

0 0 Reply
Anonymous

Jan 15, 2013

You have to sit on hold for over 20 minutes to get information about where to make your online payment-for those of you, like me, freaking out looking for the website before your payment is late, it is FAMCHOMELOAN.COM. Everytime I googled online payment, it brought me to a page that said that option was not available at this time. I kept trying everyday with the same response, finally today I call the number it tells you to call for payments. I sat on hold for over 20 minutes, when the woman finally answered my call she was rude..acted like I was a *** and kept trying to hang up on me. If I wait 20 minutes for your company to answer my call, you *** well better patiently help me and answer my questions, instead I got "Ok mam, is that all? Ok mam.. Ok mam.. Heres another number if you have more problems" What a joke!! I spoke with her for less than 1 minute!! Get better customer service personnel and maybe a few more of them so the people paying you thousands of dollars a month are treated better!!! :( :( :( :( :( :( :(

0 0 Reply
Where do I go to make an onlin

Oct 02, 2012

PLEASE HELP! Where do I toto make an online payment? My loan has already been sold to the service department. Thanks.

0 0 Reply
Mr. Smith

Oct 02, 2012

This company is a scam. Do no use them. They advertise to banks as a lender but in fact they are just another broker. They do not take care of your loan they will sell it immediately. Their website is set up to time out within a few seconds so that when you try to log in you are locked out. You can not get in to set up auto pay or pay online. They are in the business of trying to destroy your credit and take your property. If you banks wants to run your loan through them find another bank. I though Bank of America was the worst but I was wrong. I should never have let my wife talk me into refinancing my home. RUN, RUN, RUN!!

0 0 Reply
John-Dalton Slacker

Aug 22, 2012

If your assigned to the processor Jihn Dalton. . . Run, run far, far away! He will jack your closing, files, life all up! :eek

0 0 Reply
FAMC former employee, Irving T

May 18, 2012

I would not recommend working at FAMC. The pay and benefits are terrible and only the "friends" of management get promoted. Like Crystal Flores a previous babysitter for Robert Frank JR.(VP at FAMC)that has been working there for years and getting paid for doing nothing... I have never seen such incompetent management. Avoid this company at all costs. Very racist as well...

0 0 Reply
Completely Frustrated

May 17, 2012

Something has truly gone wrong at FAMC. I've used them in the past to close 3 of my homes with no problems. Now, this time we set up a double close on a home and both were financed through FAMC. The loan processor was fully aware of the closing dates and the situation at hand. All of our belongs are in storage and have been for 4 days now and our new home is still not closed. In fact, I'm being told that the loan just now went to underwriting. It's funny as I've been told for the last three days, that we would be closing at any time. All I have to say is that the lack of communication and organization is terrible now. DO NOT USE FRANKLIN AMERICAN MORTGAGE COMPANY!!!!

0 0 Reply
JR

Mar 29, 2012

@"Proud to work for FAMC" Typical PR person paid by the company to say something that makes them look good when REAL people state truths about the company and the bad experience they've had. I've seen it all too many times and have experienced the same *** with other companies. How much did they pay you idiots? People aren't that ***. They got your comment routine figured out by now you ***.

0 0 Reply
Pam

Mar 27, 2012

Today is Tuesday, March 27, 2012. I am moving from Atlanta to Gulfport, MS and thought everything was going well on our home. Well my husband was notified this afternoon that his work is considered "temp" even though the verification of employment says probabiltiy of continued employment is "excellent". The shocker is, we were going to rent the home until we close and now that we can't close, we are out of a house and I'm moving in 2, yes 2 days. I emailed the rep. at Franklin American yesterday and didn't get a response, my husband calls & the line is busy, come to find out they are changing their name and moving offices so that excuses them from doing their job. I would NEVER recommend this company. They have screwed us out of our dream home. Now I've got 1 day to find somewhere for my family to live. Thanks alot!

0 0 Reply
Franklin American Mortgage Com

Jan 19, 2012

I have dealt with this company and all I have to say is stay away from them. I have contacted them over 15 times and everytime I call, I get a different answer! Its a good thing they are not local because I would be in jail otherwise. They kept my insurance money in escrow and didnt give me interest on it. So the longer they hassle with me the more they get to collect interest on the money. DONT USE THIS CRAPPY MORTGAGE COMPANY!!!!!!!

0 0 Reply
The Harrells

Jan 03, 2012

FAMC increased our mortgage payment in October citing that our insurance premiums had increased. I contacted my insurance company and learned that my premium had in fact decreased by almost $300.00, but my deductible was what increased. My deductible has NOTHING to do with FAMC. They have been contacted 4 times in writing, twice by phone, and 1 time via fax directly from Cotton States to correct their records. Just got the January statement and my bill doesn't reflect the correction.
At this point I don't think it's negligence, I think it's dishonesty.

0 0 Reply
Customer yah right

Dec 16, 2011

I am a customer, apparently in my mind alone, as i can never seem to get intoush with anyone there. What mortgage company today doesnt have an online automatic monthly payment system? And what is up with charging people money to make a payment. Is that what the you are making all the interest for? It is just plain archaic that you have to right a check each instead of and ato pay system. Each time I see anything arrive inthe mail, I hold my breathe hoping they sold my loan to Wells Fargo.....

0 0 Reply
FAMC EMPLOY.

Dec 06, 2011

I would not recommend working at FAMC. The pay and benefits are terrible and only the "friends" of management get promoted. I have never seen such inept management. Raquel Hernandez is crazy. Avoid this company at all costs.

0 0 Reply
Keruzin

Aug 09, 2011

I recently attempted to have my home refinanced with Franklin American Mortgage. My Permenant Resident Card had expired but my "Legal Statues" did not change. FMA failed to move my refinance along even though I am a legal resident of the USA. I asked for my broker to drop these "idiots" and get someone that know the laws. :upset

0 0 Reply
KM

Aug 02, 2011

Franklin American is ridiculous. The management who has no idea what is going on and cannot make decisions based on facts. They base decisions on hear say. They are in a clique, a group and who's popular contest. The management are friends with certain staff who gossip and drink together. It's more like high school.

0 0 Reply
Current FAMC Employee

Jul 21, 2011

This place is holy ***!!!! I've never had so many issues with management in my life! The main problem, is Raquel Hernandez (please call her with ANY issue 214-765-9966 or email rhernandez@franklinamerican.com).

0 0 Reply
FAMC Employee

May 29, 2011

I think that as a company they strive to give good customer service, it's the repeat business that they want so they work hard at trying to get that. I am sure your incident didn't go without review.

As far as the disgruntled former employees remarks. I agree that as an employer they are terrible. From top down there is a bad attitude towards the workforce. There is still an exodus of good, experienced employees in all departments. This is making it much worse for those of us left. I would not recommend working for FAMC.

0 0 Reply
FreeFromFAMC

May 19, 2011

I agree 100% about not dealing with FAMC. I am a former employee by choice, not a disgruntled "layoff". Wholesale management could care less about their staff unless of course you are in the preverbial "circle" or you workout with the execs. I am so grateful to no longer be associated with FAMC.

0 0 Reply
Former employee thru 2010

Apr 28, 2011

This company was one of the worst places I have EVER worked. They wouldn't pay OT until 30% of the staff left in a month. Then they'd only pay it if you underwrote more files than you had been... which meant the 10-20 hours of OT you'd already been working had to continue for FREE, then you could get OT.
My office was only good ole boyish when management showed up. Other then that.. our almost entirely female management team needed to install a little box in the kitchen. LOVE my new job, they're nice and supportive.

0 0 Reply

1-20 of 39 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Franklin American Mortgage.
Filing a new complaint about
×