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  • Mar 25
  • Loans and Mortgages
  • Boerne, Texas
  • Auto Payment
  • 18
  • REVIEW RATING 4/5

We have had a mortgage with Franklin American Mortgage for a little over 2 years. From the beginning, our experience with FAM has been a nightmare. Approval & closing were not an issue, as we went through another mortgage company. However, they sold the paper and we wound up with FAM. First, it took 7 months, and countless hours on the phone and e-mails to get them to draft our mortgage... Read more

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  • Mar 18
  • Loans and Mortgages
  • Charleston, West Virginia
  • Home Loan
  • 27
  • REVIEW RATING 4/5

Worst company in the world!!!! Had a commitment from these idiots on a home loan, the day before scheduled closing they pull the loan!! They are not a bank that funds your loan, all their going to do is run you through the ringer just to get you approved (which don't mean *** to these idiots) and once it's all Said and done, their going to sell your loan to a big bank. Save yourself the... Read more

Was this review helpful? 2 0

  • Feb 15
  • Loans and Mortgages
  • Columbia, South Carolina
  • Mortgage
  • 121
  • REVIEW RATING 5/5

I received a tax bill and was informed that sufficient funds for tax were not met and they payed them which left me owing them 3, 500 dollars. I investigated this matter and found that the county tax office had me listed as a non resident. I quickly corrected this issue and sent the necessary documentation to Franklin Mortgage and this is where the nightmare begin. I was informed that I not only... Read more

Was this review helpful? 3 0

  • Aug 05, 2014
  • Loans and Mortgages
  • Incompetent Administration
  • 1
  • 1
  • 441
  • REVIEW RATING 5/5

For two years in a row FA failed to send our homeowner's insurance to the incorrect insurance office. In 2013 when they failed to get it to the correct office we provided them with the correct address (which they had in 2012 but somehow were unable to use in 2013). In 2013 they immediately stopped payment and got the money to the correct office. Forward to May 2014 and they notify us our... Read more

Was this review helpful? 4 0

  • Jun 25, 2014
  • Loans and Mortgages
  • Sherman, Texas
  • Bad Customer Service
  • 1
  • 1
  • 391
  • REVIEW RATING 5/5

This is the worst company I ever dealt with as well as the other person writing a complaint. I didn't choose them, my loan got transferred to these inadequate people. I am always early on my payments and once even with my receipt in my hand they said the payment was not received. When my taxes came due I received a late notice from the City saying my taxes had not been paid on time, which is... Read more

Was this review helpful? 7 0

  • Jun 05, 2014
  • Loans and Mortgages
  • Livingston, New Jersey
  • Employment
  • 273
  • REVIEW RATING 4/5

This company is the most racist and underpaid company I have ever worked for, they believe in running their employees to the ground with over time and never telling the employees the great job they are doing. No maternity leave pay, the insurance sucks!! No one in upper management is black, latin or asian!! Why is that?? You don't want anyone in charge, that isn't your color??? The managers... Read more

Was this review helpful? 3 2

  • May 29, 2014
  • Loans and Mortgages
  • Midland, Texas
  • Terrible Customer Service
  • 277
  • REVIEW RATING 5/5

In January of 2014, our home suffered over 13,000.00 worth of water damage. Due to the fact that we live in an oil town (meaning contractors are few and far between, as most of the work force has migrated to the oil field), we were unable to find a contractor willing to comply with the waivers of liens required by the third party vendor (assurant) in order to release the funds that the insurance... Read more

Was this review helpful? 7 0

  • May 21, 2014
  • Loans and Mortgages
  • Frisco, Texas
  • Mortgage
  • 1
  • 1
  • 294
  • REVIEW RATING 5/5

I have my home loan through this company. We had hail damage. My insurer was awesome and my contract was terrific. Franklin American Mortgage was on my check, so had to "cosign". They have held my money for three weeks, and are not providiing me upfront or money after completion to pay my contractor. They have absolutely zero communication and when I call in put me on hold forever. I just tried... Read more

Was this review helpful? 4 0

  • May 07, 2014
  • Loans and Mortgages
  • Mortage
  • 291
  • REVIEW RATING 4/5

I had been in contact with FAM for 2 months before closing and had new paperwork to sign and documents to give to them every single day. This came down to the day before closing where they still were asking for new documents and at the same time guarenteeing that we would be ready for closing. On closing day they still were asking for more information and said they did not have everything they... Read more

Was this review helpful? 3 0

  • Jan 21, 2014
  • Loans and Mortgages
  • Fond Du Lac, Wisconsin
  • Unreceived Payment
  • 273
  • REVIEW RATING 4/5

I requested my tax to be paid for before year end 12/31/13. I was told that it will be done asap. Money was drafted from my escrow account on 12/17/13. On 12/30/13 I called my tax place and they never receive the payment. When I called Franklin American back I was told they paid it on 12/17/13 but was unable to provide the check# they paid my tax with. When I finally get to speak with the... Read more

Was this review helpful? 5 2

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