Franklin American Mortgage Complaints and Reviews

Had an experience with Franklin American Mortgage?   Submit review ›
Franklin American Mortgage
Main address: 501 Corporate Centre Dr. Suite 400 37067 Franklin TN
800-295-1020, 615-778-1000, 214-496-1909,
  • 17 complaints
  • $100K claimed losses
  • $5.9K average
Had an experience with Franklin American Mortgage?
Submit review › Submit review ›


  • Aug 05
  • Loans and Mortgages
  • Incompetent Administration
  • 1
  • 1
  • 180

For two years in a row FA failed to send our homeowner's insurance to the incorrect insurance office. In 2013 when they failed to get it to the correct office we provided them with the correct address (which they had in 2012 but somehow were unable to use in 2013). In 2013 they immediately stopped payment and got the money to the correct office. Forward to May 2014 and they notify us our... Read more

Was this review helpful? 1 0


  • Jun 25
  • Loans and Mortgages
  • Sherman, Texas
  • Bad Customer Service
  • 1
  • 1
  • 163

This is the worst company I ever dealt with as well as the other person writing a complaint. I didn't choose them, my loan got transferred to these inadequate people. I am always early on my payments and once even with my receipt in my hand they said the payment was not received. When my taxes came due I received a late notice from the City saying my taxes had not been paid on time, which is... Read more

Was this review helpful? 3 0


  • Jun 05
  • Loans and Mortgages
  • Livingston, New Jersey
  • Employment
  • 115

This company is the most racist and underpaid company I have ever worked for, they believe in running their employees to the ground with over time and never telling the employees the great job they are doing. No maternity leave pay, the insurance sucks!! No one in upper management is black, latin or asian!! Why is that?? You don't want anyone in charge, that isn't your color??? The managers... Read more

Was this review helpful? 1 1


  • May 29
  • Loans and Mortgages
  • Midland, Texas
  • Terrible Customer Service
  • 131

In January of 2014, our home suffered over 13,000.00 worth of water damage. Due to the fact that we live in an oil town (meaning contractors are few and far between, as most of the work force has migrated to the oil field), we were unable to find a contractor willing to comply with the waivers of liens required by the third party vendor (assurant) in order to release the funds that the insurance... Read more

Was this review helpful? 4 0


  • May 21
  • Loans and Mortgages
  • Frisco, Texas
  • Mortgage
  • 1
  • 1
  • 144

I have my home loan through this company. We had hail damage. My insurer was awesome and my contract was terrific. Franklin American Mortgage was on my check, so had to "cosign". They have held my money for three weeks, and are not providiing me upfront or money after completion to pay my contractor. They have absolutely zero communication and when I call in put me on hold forever. I just tried... Read more

Was this review helpful? 1 0


  • May 07
  • Loans and Mortgages
  • Mortage
  • 162

I had been in contact with FAM for 2 months before closing and had new paperwork to sign and documents to give to them every single day. This came down to the day before closing where they still were asking for new documents and at the same time guarenteeing that we would be ready for closing. On closing day they still were asking for more information and said they did not have everything they... Read more

Was this review helpful? 0 0


  • Jan 21
  • Loans and Mortgages
  • Fond Du Lac, Wisconsin
  • Unreceived Payment
  • 155

I requested my tax to be paid for before year end 12/31/13. I was told that it will be done asap. Money was drafted from my escrow account on 12/17/13. On 12/30/13 I called my tax place and they never receive the payment. When I called Franklin American back I was told they paid it on 12/17/13 but was unable to provide the check# they paid my tax with. When I finally get to speak with the... Read more

Was this review helpful? 3 2


  • Nov 07, 2013
  • Finances
  • Dallas, Texas
  • Mortgage
  • 151

The underwriter had our information 5 months prior to our anticipated closing date. The day before that date, more questions came up about a 10 year old mortgage that she knew about from the initial paperwork. We simply could not provide enough information for this underwriter. We had to move out of our rental (domicile while building) and store our home items and continue to try to satisfy... Read more

Was this review helpful? 2 0


  • Aug 30, 2013
  • Finances
  • Naples, Florida
  • Loan Processing
  • 167

Took more than 60 days to process the loan, when I was pre-qualified and approved by other lenders with a high credit score. Drifted from dept to dept. Left hanging at closing table on a number of delayed docs. It gets worse. Once mortgage secured with FAM, trying to get through to them on PMI issues, improperly calculated tax statements (they sent the wrong ones), and getting customer service,... Read more

Was this review helpful? 1 1


  • Jul 04, 2013
  • Loans and Mortgages
  • Slidell, Louisiana
  • Home Mortgage
  • 167

When I first talk to loan officer candy metzler slidell location she put the phone down without putting it on hold while she talk with another customer very rudely then got back to me and perceeded to tell me how incompitent some customers worth it took over a month of submitting document after document closing date was set for june 28th and called me a week before to day I wasnt approved..the... Read more

Was this review helpful? 0 1
You are reading about Franklin American Mortgage.
Filing a new complaint about