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  • 23 hours ago
  • Loans and Mortgages
  • Toledo, Ohio
  • Franklin American Mortgage
  • 6
  • REVIEW RATING 4/5

Can't pay a partial payment, actually sent my payment back. Can not pay early. Online payment only available certain hours. Call to make payment and they are overwhelmed and taking messages for call backs within 24 hours. No phone payment methods possible. Horrible customer service. Was sold to this company and can not wait to be refinanced. I WILL NEVER recommend them. RUN IN the other... Read more

Was this review helpful? 0 0

I had no issues at first they are now selling my MTG to another servicer, cool, they have NO Clue who it is!!!! Are you kidding me!!!they give me a # for a company I call them, they have never heard or FAMC. Can't fine anything by my name or account # that is to be my new MTG # from the "new servicer". What a joke Add comment

  • May 18
  • Loans and Mortgages
  • Corona, California
  • Loan
  • 1
  • 1
  • 271
  • REVIEW RATING 4/5

Was told I qualified and everything was good, just need to pay for a "Home Appraisal" Once they got my credit card number and charged 500 on it, about a week later just before the loan was supposed to "Fund" they said there were problems. OK I told them to articulate the problems in writing and have it signed by the person rejecting the loan. After that...... SILENCE... No one would answer a... Read more

Was this review helpful? 1 4

  • Mar 25
  • Loans and Mortgages
  • Boerne, Texas
  • Auto Payment
  • 517
  • REVIEW RATING 5/5

We have had a mortgage with Franklin American Mortgage for a little over 2 years. From the beginning, our experience with FAM has been a nightmare. Approval & closing were not an issue, as we went through another mortgage company. However, they sold the paper and we wound up with FAM. First, it took 7 months, and countless hours on the phone and e-mails to get them to draft our mortgage... Read more

Was this review helpful? 7 2

  • Mar 18
  • Loans and Mortgages
  • Charleston, West Virginia
  • Home Loan
  • 1
  • 1
  • 280
  • REVIEW RATING 5/5

Worst company in the world!!!! Had a commitment from these idiots on a home loan, the day before scheduled closing they pull the loan!! They are not a bank that funds your loan, all their going to do is run you through the ringer just to get you approved (which don't mean *** to these idiots) and once it's all Said and done, their going to sell your loan to a big bank. Save yourself the... Read more

Was this review helpful? 8 2

  • Feb 15
  • Loans and Mortgages
  • Columbia, South Carolina
  • Mortgage
  • 375
  • REVIEW RATING 5/5

I received a tax bill and was informed that sufficient funds for tax were not met and they payed them which left me owing them 3, 500 dollars. I investigated this matter and found that the county tax office had me listed as a non resident. I quickly corrected this issue and sent the necessary documentation to Franklin Mortgage and this is where the nightmare begin. I was informed that I not only... Read more

Was this review helpful? 7 2

  • Aug 05, 2014
  • Loans and Mortgages
  • Incompetent Administration
  • 1
  • 1
  • 601
  • REVIEW RATING 5/5

For two years in a row FA failed to send our homeowner's insurance to the incorrect insurance office. In 2013 when they failed to get it to the correct office we provided them with the correct address (which they had in 2012 but somehow were unable to use in 2013). In 2013 they immediately stopped payment and got the money to the correct office. Forward to May 2014 and they notify us our... Read more

Was this review helpful? 7 2

  • Jun 25, 2014
  • Loans and Mortgages
  • Sherman, Texas
  • Bad Customer Service
  • 1
  • 1
  • 548
  • REVIEW RATING 5/5

This is the worst company I ever dealt with as well as the other person writing a complaint. I didn't choose them, my loan got transferred to these inadequate people. I am always early on my payments and once even with my receipt in my hand they said the payment was not received. When my taxes came due I received a late notice from the City saying my taxes had not been paid on time, which is... Read more

Was this review helpful? 13 2

  • Jun 05, 2014
  • Loans and Mortgages
  • Livingston, New Jersey
  • Employment
  • 418
  • REVIEW RATING 5/5

This company is the most racist and underpaid company I have ever worked for, they believe in running their employees to the ground with over time and never telling the employees the great job they are doing. No maternity leave pay, the insurance sucks!! No one in upper management is black, latin or asian!! Why is that?? You don't want anyone in charge, that isn't your color??? The managers... Read more

Was this review helpful? 10 4

  • May 29, 2014
  • Loans and Mortgages
  • Midland, Texas
  • Terrible Customer Service
  • 392
  • REVIEW RATING 5/5

In January of 2014, our home suffered over 13,000.00 worth of water damage. Due to the fact that we live in an oil town (meaning contractors are few and far between, as most of the work force has migrated to the oil field), we were unable to find a contractor willing to comply with the waivers of liens required by the third party vendor (assurant) in order to release the funds that the insurance... Read more

Was this review helpful? 10 2
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